Home » The Body Shop in administration: information for employees and creditors

The Body Shop in administration: information for employees and creditors

The Body Shop International Ltd entered administration on 13 February 2024. Geoff Rowley, Alastair Massey, and Anthony Wright from FRP Advisory were appointed as joint administrators.

This will be a worrying time for employees, as well as their customers and suppliers. Government will do all it can to support them.

If you are an employee, customer or supplier of The Bodyshop International Ltd, this page will provide you with advice and information.

Information for employees:

In the event of dismissal

If you are dismissed, you might be entitled to statutory redundancy pay, compensatory notice pay and holiday pay from the Insolvency Service.

Information about your rights, how to apply and how we calculate payments is available on GOV.UK.

Who is eligible

You can apply to the Insolvency Service for redundancy and other payments if you worked for the company under an employment contract.

Workers and self-employed contractors who provided services to the company are not eligible to apply. Instead, these individuals should contact the administrator to register as creditors.

Company directors

Check if you can apply for redundancy payments if you have been dismissed and were a director.

How to apply

Body Shop employees should contact: BodyShopEmployees@frpadvisory.com or call 01277 503 333.

The administrator will give details about how to apply and will also give you a case reference number (example: CN12345678). Once you have this information, you can apply online.

Paying your claim

On average it takes 14 days to process and pay claims. However, sometimes we need to get additional information from the individual or from the administrator, which can take a bit of time. We’ll contact you directly if we need anything further from you. We always try to pay eligible claims within 6 weeks of receiving the application.

To allow us to deal with everyone’s application as quickly as possible, please do not contact us to check the status of your application until after the 6 weeks have passed.

Getting help with your application for redundancy payments

If you need help completing your application, you can contact the Redundancy Payments helpline on 0330 331 0020.

When calling, please have your case reference number (Example: CN12345678) and National Insurance number to hand. If you do not have a case reference number, please contact the administrator.

You can also contact us using our online contact form

If you need to email us after submitting your claim, only use the email address you gave on your application form. Otherwise, we won’t be able to respond to you for security reasons.

Other support available to you

Factsheet: finding a new job, managing your finances and benefits available to you (PDF, 487 KB, 2 pages)

Information for creditors

You’ll need to register as a creditor in the administration of The Body Shop International Ltd if:

  • you have not been paid for goods or services you’ve supplied to them
  • you’ve paid the company for goods or services and have not received them

To register, Body Shop creditors should contact: BodyShopCreditors@frpadvisory.com or call 0203 005 4000.